Privacy Policy

Welcome to the Privacy Policy of 1ph, the online gaming platform available at 1ph.club. This document governs how 1ph collects, processes, stores, and protects the personal information of all users who access or use the 1ph platform, including visitors who browse without registering and registered players who actively use our gaming services.

1ph is committed to upholding the highest standards of data privacy and security. We operate in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, we also observe internationally recognized data protection principles consistent with global best practices.

By accessing the 1ph platform, creating an account, or using any of our services — including live casino games, slot games such as Fortune Gems and Diamond Tycoon, bingo, and sports betting — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of this Privacy Policy, 1ph is the data controller responsible for the personal information collected through the 1ph.club platform. As data controller, 1ph determines the purposes and means by which your personal data is processed.

1ph operates as an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions. Our platform offers a range of gaming products including live casino, jackpot slots, bingo, and sports betting markets covering PBA, NBA, UFC, boxing, and other events popular among Filipino sports fans.

For all privacy-related inquiries, you may contact our Data Protection Officer (DPO) through the contact details provided in Section 14 of this Policy.

1ph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

3.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Registered email address
• Philippine mobile number
• Residential address (barangay, city/municipality, province)

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID)
• Proof of address documents (utility bills, bank statements, or barangay certificates)
• Selfie photographs submitted for identity verification purposes
• Source of funds declarations where required by PAGCOR regulations or anti-money laundering rules

3.3 Financial Data

• Payment method details (GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details — note: full card or account numbers are never stored by 1ph directly)
• Transaction history including deposits, withdrawals, and bonus credits
• Account balance information

3.4 Gaming Activity Data

• Game session logs including games played, wagers placed, and outcomes
• Bonus and promotion participation history
• Sports betting selections and results
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods)

3.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and duration
• Pages visited and features used within the 1ph platform
• Referral source (how you arrived at 1ph.club)

3.6 Communications Data

• Records of live chat conversations with our support team
• Email correspondence with 1ph
• Feedback, complaints, and dispute records

1ph collects your personal data through the following means:

• Direct collection: Information you provide when registering your 1ph account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the 1ph platform, through cookies, web beacons, and similar tracking technologies (see Section 8 for details).
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; publicly available information used for enhanced due diligence where required by law.
• Regulatory sources: Information shared with 1ph by PAGCOR or other regulatory bodies in connection with licensing compliance, player protection programs, or self-exclusion registers.

1ph uses your personal data for the following purposes:

Under the Philippine Data Privacy Act of 2012, 1ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the 1ph Terms & Conditions, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services — where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

1ph shares your personal data only where necessary and only with trusted parties under strict data processing agreements. The categories of recipients are as follows:

• KYC and identity verification providers: Third-party services that assist 1ph in verifying your identity and age in compliance with PAGCOR requirements and Philippine AML regulations.
• Payment processors: GCash, PayMaya (Maya), BPI, BDO, and Metrobank — to facilitate deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable banking regulations.
• Game software providers: Third-party game studios and live casino operators whose games are available on the 1ph platform. These providers may receive session and wagering data necessary to deliver their games.
• Fraud prevention and security services: Specialist providers that help 1ph detect and prevent fraudulent activity, account takeovers, and bonus abuse.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of 1ph's business, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party data processors engaged by 1ph are contractually required to process your data only for the specified purpose, maintain appropriate security measures, and comply with the Philippine Data Privacy Act.

1ph uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics data. The types of cookies used on 1ph.club are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. Disabling these may affect your experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the 1ph platform — which games are most popular, how long sessions last, and where users encounter difficulties. This data helps us improve the platform.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content about 1ph offers. You may opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using the 1ph platform. For detailed information on the specific cookies used, please refer to our Cookie Notice available within the platform.

1ph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data is retained for the duration of your account relationship with 1ph, plus any additional period required by law.
• Closed accounts: Following account closure, 1ph retains your data for a minimum of five (5) years in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act, which mandates retention of transaction records for at least five years.
• KYC documents: Identity verification documents are retained for the period required by PAGCOR and AMLC regulations, typically five years from the date of the last transaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within 30 days.
• Technical and usage data: Typically retained for 12 to 24 months in identifiable form, after which it is aggregated and anonymized for analytics purposes.

When personal data is no longer required, 1ph securely deletes or anonymizes it in accordance with our data disposal procedures.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 1ph:

• Right to be informed: You have the right to know what personal data 1ph collects about you, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data 1ph holds about you, including your account information, transaction history, and KYC records.
• Right to rectification: If any personal data held by 1ph is inaccurate or incomplete, you have the right to request correction. You can update basic account information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 1ph's legal retention obligations under PAGCOR and AML regulations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 1ph's overriding legal obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe 1ph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer via the details in Section 14. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines. We may need to verify your identity before processing your request.

1ph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your device and the 1ph platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser when accessing 1ph.club.
• Data encryption at rest: Sensitive personal data stored in 1ph's systems is encrypted using strong encryption algorithms.
• Access controls: Access to personal data is restricted to 1ph staff and contractors who require it to perform their job functions, on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: 1ph supports and encourages the use of two-factor authentication (2FA) on player accounts to prevent unauthorized access.
• Regular security assessments: 1ph conducts periodic security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, 1ph will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

The 1ph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing casino-style online gambling. 1ph does not knowingly collect personal data from individuals under the age of 21.

If 1ph discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on the 1ph platform, please contact our support team immediately via live chat or at the email address provided in Section 14.

1ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the 1ph platform at least seven (7) days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Policy periodically. The most current version is always available at 1ph.club/privacy-policy.

Your continued use of the 1ph platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request account closure in accordance with our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 1ph, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly within the 1ph platform — the fastest way to reach our team for privacy-related queries
• Email: [email protected]

Our support and compliance team serves players from across the Philippines — Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond — and aims to respond to all privacy-related inquiries within one (1) business day.